Please Call Us On:
0800 072 3697

Hours:
Mon-Fri: 9:30am - 5pm UTC

Based in Worcestershire, UK

Registered Address (not trading address):
1st Floor Huxley House, 11 William Street,
Redditch, Worcestershire B97 4AJ

Company No: 13484985
Vat No: 265 887 643

Registered in England

For more information please visit our contact page.

Shipping Information

Wheelchair and Large Item Shipping

Standard UK Mainland shipping is free for new rear or full support wheelchair orders to Parcelforce Zone 1 only. Zones 2 and 3 will be priced individually.

All other large items requiring Parcelforce shipping will be quoted and charged for individually.

We aim to dispatch all orders within 2 working days. For UK delivery we use the Parcelforce 24 hour shipping service.

Small Item shipping

All smaller products that will fit inside Royal Mail Small Parcel requirements will be shipped using their tracked 24 service within the UK. We aim to dispatch these within 2 working days. We currently charge £5.99 for this service.

International Shipping

Shipping to all international destinations will be individually quoted based on the destination, weight, and volume of the parcel. They will incur import vat and duty on entry into your country, which is payable by you at the point of entry.

Please contact us if you would like a shipping quotation.

For more detailed information please see our full Terms and Conditions of Sale.

Returns Information

We hope that every Walkin’ Wheels® buyer and their pet will be happy with their product. If you experience problems, please contact us. Often we can help with advice or a simple adjustment. We may ask for photo’s / video of your pet using the product to help us offer the relevant advice.

You have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods.

If you have received the goods before you cancel your contract then you must send the goods back to our specified address at your own cost and risk.

If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our specified address at your own cost and risk as soon as possible. Once you have notified us that you are cancelling your contract, and we have received the goods back we will refund the payment made by you for the goods within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).

Exchanges – If you need a different size item then you will need to re-order the correct size and return the unrequired item to us for a refund. You will be responsible for return shipping charges.

Please contact us if you would like to discuss returning an item and for further instructions. For more detailed information please see our full Terms and Conditions of Sale.