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GENERAL ENQUIRIES

Why Buy walking aids for disability or treatment recovery from us ?

Who are we

  • We are Becky Neal, based in The Midlands, UK
  • We are an independent company and are the sole authorised importer of Handicapped Pets, Inc products
  • Julia started the business after experiencing the quality of a Walkin’ Wheels wheelchair for ourselves, with Heidi
  • We have over five years’ experience of our products. Over that time we have built up a lot of knowledge*
  • We are local to the UK and EU

*Please note we are NOT qualified vets or vet nurses

The Products

  • Handicapped Pets set out to develop the world’s best engineered products
  • They are light but very strong
  • They can be washed when they get dirty
  • They are adjustable so you can alter them as your pet’s needs change
  • The metal parts of the carts are guaranteed for 12 months and the soft parts for 6 months
  • In the USA the products are endorsed by veterinary professionals

Our service

We have already imported the products, so there are no importation and customs charges or time delays for you

  • We offer a personal and individual service. No anonymous ‘button clicking’. We like to speak to you
  • "We are open Monday-Friday (excluding Bank Holidays) 9.30-5.30**
    but can be available on Saturdays by special arrangement.
  • We aim to always have all the products and sizes in stock
  • In mainland UK we offer free shipping, and we offer a choice of shipping services for other areas
  • Once you’ve received your product(s) you can contact us for advice
  • We carry spares, accessories and replacements in stock
  • We will discuss your pets needs and your concerns and answer your questions
  • We offer a very flexible timescale for you to introduce your pet to the product
  • We are here after you’ve bought for advice, support and guidance
  • We offer a resale service for when your pet no longer needs the product

** We may not be in the office at all times but will answer your call or call you back

Our Terms
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Address: 12 Hallow Lane, Lower Broadheath, Worcester WR2 6QL, United Kingdom
 
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