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Full Terms

This site is leased to and operated by wheels4dogs.co.uk™
Our address is: 12 Hallow Lane, Lower Broadheath, Worcester WR2 6QL, United Kingdom.
We are registered for VAT in the UK and our VAT Reg number is: 202426849

Click Here to download a copy of the content below.

If you want to ask anything about our terms and conditions or you have any comments or complaints on or about our website, please email us using the Contact Form.

Our terms and conditions of trading do not affect your statutory rights and are subject to change at any time.

Placing an order
You can place an order directly on our website, by completing the contact forms on our website, by telephone or by email. We will need to know your pet’s condition, measurements, weight and any other related issues.

Amending your order
We are unable to amend or change orders once shipping has been booked.

Stock availability
All items are subject to availability.

Delivery charge
Our shipping charges are based on the destination, volume and weight of the parcel.

Payment
We can accept payment via Debit or Credit Card, PayPal or direct bank transfer. The description of the goods, services, price, VAT and currency will be set out before you purchase. Goods will only be dispatched upon full receipt of payment.

Acceptance of your order
Acceptance is subject to our receiving cleared funds for the full amount. We reserve the right to refuse any order.

Shipping
Standard UK Mainland shipping is free for new rear or quad wheelchair orders only. Highlands, Islands and remote areas or international shipping will be priced individually. We need your full postal address and a telephone number. We aim to give a choice of paid shipping services when possible. We will only deliver orders to hotels if conditions are met.  We aim to dispatch all orders within 2 working days. For UK mainland delivery we use the Parcelforce 24 hour shipping service. For all other areas/countries delivery is dependent on the service agreed and the destination. Dispatch and delivery times and dates are for general guidance only and we are not liable for late delivery of goods caused by circumstances beyond our control. If we are unable to dispatch within the stated time frame, we will notify you. You are responsible for making appropriate arrangements to receive the goods. If our couriers are unable to deliver through no fault of ours or theirs and the parcel is returned to their depot or to us, you will be responsible for the returns and re-shipping costs. The Goods ordered will meet the description as shown on our website and/or in the quotation. We have no responsibility for any loss or damage which occurs after delivery.

Items Not Received – If you do not receive your goods:
Contact us for the tracking number. Deliveries are to be signed for on receipt. Any other arrangements must be agreed in advance and are entirely your responsibility.

Delays
Occasionally, the delivery of your order may be delayed. This can be for various reasons out of our control. We will make every effort to keep you informed. We will not be held responsible for delays and cancellations where the data supplied by you is incorrect or inadequate or where it is the fault of the courier.

Cancellation rights
Under Consumer Protection (Distance Selling) Regulations 2000, you have a statutory right to cancel your order within 14 days following receipt of your item and receive a full refund. Cancellation must be in writing. If the item has already been dispatched you are responsible for covering the cost of return shipping. You must take reasonable care of all goods and the packaging in your possession. If the value of the goods has been diminished, we are entitled to deduct an amount from the refund to cover this. You must return them to us, to the address below within 14 days from the cancellation date. All goods returned to us should be insured. No refund of any payments will be made until we have checked the goods. Refunds will be made to the card, PayPal or bank account used for the purchase unless otherwise agreed. The refund will be made within 14 days of receiving the returned item. It may then take 7-10 working days to appear on your account statement. Refunds are subject to the condition of the goods.

Returns, except in cases of right to cancellation
We hope that every Walkin’ Wheels® buyer and their pet will be happy with their product. If you experience problems, please call us. Often we can help with advice or a simple adjustment. If you decide that the product is no longer needed, please email us.

Second hand goods
Second hand goods purchased from us are still covered by these Terms and Conditions. Any faults and/or defects will be disclosed before the sale and won’t be covered. The manufacturers guarantee does not cover second hand goods.

Manufacturers Guarantee
The metal parts of the wheelchair are warranted for five years against defects in workmanship (with the exception of normal wear and tear). Other parts including tyres and soft goods are guaranteed for 3 months subject to normal wear and tear. If something breaks, please let us know and we will repair or replace the item (at our discretion). You are responsible for all shipping charges. This Warranty is non-transferable.

Resale Policy
The time may come when you no longer need the wheelchair. We may, at our discretion, be able to arrange the sale of your used wheelchair. Values are at our discretion, once we have assessed the condition of the item. For this service, we charge a commission of 15% of the resale value. The charge for this service is subject to VAT. There is not VAT on the actual resale price achieved.

Complaints
If you would like to express a complaint please put it in writing to the address shown below or email us at hope@wheels4dogs.co.uk. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us at the address below.

Privacy Policy
Please see the privacy policy on our website or ask us to provide you with a copy.

NOTE: These Terms and conditions are subject to change at any time.