Frequently Asked Questions for Walkin' Wheels®
A selection of 'Frequently Asked Questions':
- Q:Can my pet poop and pee in the wheelchair? ?
A: Yes, that’s the beauty of the wheelchair. It helps your pet get the exercise they need and do their business
- Q:Can my pet still use their back legs in the cart? ?
A: You can adjust the cart so that he or she can use their legs if they are still able or use the elasticated stirrups. These are elasticated and encourage your pet to exercise and maintain muscle and mobility
- Q:Do you ship outside the UK? ?
A: We ship throughout Europe, both EU and non EU countries and can ship farther afield. All shipping costs, outside of mainland UK, are chargeable to the customer. We like to use UPS as they have proven to be the most reliable. Whenever possible we offer a choice of services and prices.
- Q:How long will it take to arrive? ?
A: On the UK mainland we use overnight shipping, usually by UPS Standard as they have proved to be the most reliable. This service is free to our customers. If you order by 15:00 the wheelchair will usually leave us on the next working day. However, I do quote 3 – 5 working days on this website. Shipping to Highlands, Islands and Europe takes longer and will incur additional costs but all items should arrive within 7 -14 working days maximum. Disputes, extreme weather conditions both in the UK and Europe can of course affect delivery but this is outside the control of wheels4dogs or our couriers.
- Q:Are there any limitations? ?
A: You need to be realistic about your dog’s overall health and what you expect your dog to be able to do. Older dogs or if your dog has had surgery they will need to build up strength and stamina. If you had been inactive or injured, you wouldn’t expect to walk 5 miles straight away and your dog will be the same. Whilst the wheelchairs are very stable we do not recommend leaving your pet unsupervised for any length of time. In addition, your pet cannot lie down and rest in their wheelchair.
- Q:How quickly will my dog get used to the wheelchair? ?
A: The wheelchairs come with guidance on ‘getting going’. Initially let them get used to the look of the wheelchair, then the feel of the harness. Put them in it for a few moments on and reward them for being good. Treats will help as well as lots of fuss. Try and make sure only good things happen while they are in the chair. Encourage them to take one or two steps and again use lots of praise. A very gentle push may help. Once moving, lots of praise and they’ll soon be leaving you behind. Never rush things or allow your pet to become distressed.
- Q:What happens if my purchase cannot be used? Would my money be just going down the dr ?
A: Please contact us if you are concerned. It is very rare for a dog to reject a wheelchair if the owner has taken care over the initial introduction. However, we are prepared to give a full refund, less our shipping costs, if the cart is as new and with all packaging undamaged, or a partial refund if there has been damage. Our Returns Policy and a Resale policy are on the website and comply with current legislation. Please read these policies carefully and, if you have any questions we will be happy to answer them.
- Q:Do you take Credit or Debit cards? ?
A: Yes. We use the Worldpay® online system for Debit and Credit cards. We use Paypal® which is particularly useful for international payments and accept internet or direct bank transfers. Since cheque guarantee cards will not cover the cost of these items we no longer accept them. You can pay by cheque but we will need to wait for the cheque to clear
- Q:There are cheaper wheelchairs on the market. Why should I buy a Walkin’ Wheels ?
A: In 2005 when Handicapped Pets started working with engineers to create Walkin' Wheels adjustable dog wheelchair for injured and disabled pets, they had a choice - either engineer the lowest priced product and hope customer's didn't care too much about quality or create the world's best pet wheelchair. They believe they chose the latter and we agree. The emails and letters we've received are proof that customers want quality.
- Q:Should I have foam or pneumatic tyres? ?
A: This depends on the life your pet leads. Pneumatic wheels are available for the 12" and 16" kits. If your pet is older, is likely to do walks on fields, sand, roads and footpaths for even a few miles, then the foam wheels will be sufficient. If you have a larger, heavier or young dog that has had an injury or accident and you plan to go for longer walks over rough ground then the pneumatic wheels are tougher and may be better. It’s worth noting that the pneumatic wheels are slightly heavier and may get punctures.
- Q:Do I need a carrying harness? ?
A: The Walkin’ Wheels® comes supplied with carrying handles which can be clipped on to the leg rings for carrying your dog for short distances. Every dog is an individual so there’s no definite answer and its best to see how your dog gets on before deciding. We supply the Walkin’ Lift® Harness and Walkin’ Lift® Combo both of which fit into the wheelchair to replace the leg rings. Your vet may also be able to advice.
- Q:Do you have second hand wheelchairs for sale or hire? ?
A: We offer a resale service for customers who want to sell a cart on. Availability of reconditioned wheelchairs depends on the stock we have at the time you enquire. We do not have products for hire and are not able to offer terms for payment.
For any further clarification, please contact
Julia by Email or
Phone 0800 072 3697