Frequently Asked Questions for Walkin' Wheels®
A selection of 'Frequently Asked Questions':
- Q:Can my pet toilet in the wheelchair ?
Yes. They are free to poop and pee when in the wheelchair, although they will not be able to adopt a crouching position.
- Q:Can my pet use their rear legs in the wheelchair ?
A: Yes, your pet can still use their rear legs if they want too. You can also control how much weight they take due to the adjustable height of the wheelchair.
If your pet is unable to use their rear legs you can lift them off the floor in to the stirrups. These are elasticated and encourage your pet to exercise and maintain muscle and mobility.
- Q:There are cheaper wheelchairs available. Why should I buy Walkin Wheels' ?
A: In 2005 when Handicapped Pets started working with engineers to create Walkin' Wheels adjustable dog wheelchair for injured and disabled pets, they had a choice - either engineer the lowest priced product and hope customer's didn't care too much about quality or create the world's best pet wheelchair. They believe they chose the latter and we agree. The emails and letters we've received are proof that customers want quality.
- Q:Do you take Debit or Credit Cards ?
A: Yes. We use the Worldpay online system for Debit and Credit cards.
We also use Paypal which is particularly useful for international payments and accept direct bank transfers.
Since cheque guarantee cards will not cover the cost of these items we no longer accept them. You can pay by cheque but we will need to wait for the cheque to clear.
- Q:Do you ship outside the UK? ?
A: We ship throughout Europe, both EU and non EU countries and can ship farther afield. All shipping costs, outside of mainland UK, are chargeable to the customer. Whenever possible we offer a choice of services and prices.
- Q:How long will it take to arrive ?
A: On the UK mainland we use Parcelforce 24 Hour delivery. This service is free to our customers. If you order by 15:00 the wheelchair will usually leave us on the next working day. However, I do quote 3 – 5 working days on this website.
Shipping to Highlands, Islands, Europe and Worldwide takes longer and will incur additional costs but all items should arrive within 7 -14 working days maximum.
Disputes, extreme weather conditions both in the UK and Eu
- Q:Are there any limitations ?
A: You need to be realistic about your dog’s overall health and what you expect your dog to be able to do. Older dogs or dog's who have had surgery will need to build up strength and stamina. If you had been inactive or injured, you wouldn’t expect to walk 5 miles straight away and your dog will be the same.
Whilst the wheelchairs are very stable we do not recommend leaving your pet unsupervised for any length of time.
- Q:How quickly will my dog get used to the wheelchair ?
A: The wheelchairs come with guidance on ‘getting going’. How long it takes your pet get used to it can really vary. Never rush things or allow your pet to become distressed.
- Q:What happens if my purchase cannot be used ?
A: Please contact us if you are concerned. It is very rare for a dog to reject a wheelchair if the owner has taken care over the initial introduction. However within the first 14 days, we are prepared to give a full refund, less our shipping costs, if the cart is as new and with all packaging undamaged, or a partial refund if there has been damage. Our Returns Policy and a Resale policy are on the website and comply with current legislation.
- Q:Should I have foam or pneumatic tyres ?
A: This depends on the life your pet leads. If your pet is older, is likely to do walks on fields, sand, roads and footpaths for even a few miles, then the foam wheels will be sufficient. If you have a larger, heavier or young dog that has had an injury or accident and you plan to go for longer walks over rough ground then the pneumatic wheels are tougher and may be better. It’s worth noting that the pneumatic wheels are slightly heavier and may get punctures
- Q: Do I need a carrying harness ?
A: The Walkin’ Wheels comes supplied with carrying handles which can be clipped on to the leg rings for carrying your dog for short distances. Every dog is an individual so there’s no definite answer and its best to see how your dog gets on before deciding. We supply the Walkin’ Lift Rear Harness and Walkin’ Lift Combo both of which fit into the wheelchair to replace the leg rings. Your vet may also be able to advice.
- Q:Do you have second hand wheelchairs for sale or hire ?
A: We offer a resale service for customers who want to sell a wheelchair on. Availability of reconditioned wheelchairs depends on the stock we have at the time you enquire. We do not have products for hire and are not able to offer terms for payment.
For any further clarification, please contact
Becky by Email or
Phone 0800 072 3697